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CONTACT US

Reply within 48 business hours. GDPR requests handled within 1 month.

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Your data is processed by HyCoach (BLOCK-OPS SAS, data controller) for the sole purpose of responding to your request, based on legitimate interest (Art. 6.1.f GDPR). It is kept for the duration of the handling, then deleted, and is never shared with third parties.

You can exercise your rights of access, rectification, erasure, objection and portability through this same form (category "Personal data (GDPR)") or lodge a complaint with the CNIL (French data protection authority).

Privacy policy

Frequently asked questions

How quickly does HyCoach reply?

Within 48 business hours for any request sent through this form. Every message gets a ticket number — keep it for any follow-up.

How do I exercise my rights over my personal data?

Choose the request type "Personal data (GDPR)". Access, rectification, erasure, objection and portability all go through this form. You will get a reply within one month at most, in accordance with Article 12 §3 of the GDPR.

How do I ask for my athlete profile to be hidden?

Choose the request type "Personal data (GDPR)" and include the address of your profile. The "Ask to hide my profile" button on every profile pre-fills this message.

How do I report an error on a result?

Choose the request type "Other" and include the address of the profile and the result concerned. What we correct, and what we cannot change, is described on the Report an error page.

How do I report a security vulnerability?

Choose the request type "Security (vulnerability)" and describe what you found. An attachment (PDF or image, up to 10 MB) can accompany the message.